EVALUASI IMPLEMENTASI CORPORATE SOCIAL RESPONSIBILITY (CSR) PADA PT KERETA API INDONESIA (PERSERO) DIVRE III PALEMBANG

Abstract

Corporate Social Responsibility (CSR) represents a company's commitment not only to achieving economic objectives but also to addressing social and environmental concerns as part of sustainable development efforts. This study aims to evaluate the implementation of the Community Development CSR Program (Bina Lingkungan) conducted by PT Kereta Api Indonesia (Persero) Regional Division III Palembang in 2025. The evaluation is based on the Triple Bottom Line framework, which encompasses the dimensions of People, Planet, and Profit. A qualitative descriptive approach was employed, with data collected through observations, interviews, documentation, and literature review. Data were analyzed using an interactive analysis model consisting of data reduction, data presentation, and conclusion drawing, while source triangulation was applied to ensure data validity. The findings indicate that the implementation of the CSR Community Development Program has been carried out systematically through several stages, including proposal submission, administrative verification, field surveys, assistance determination, fund distribution, and accountability reporting. During 2025, PT KAI Regional Division III Palembang successfully implemented 81 assistance programs across its operational areas in South Sumatra Province. These programs covered the development of public infrastructure and facilities, educational assistance, religious facility support, and community social activities, all of which generated tangible benefits for local communities. However, the implementation process encountered challenges related to incomplete administrative requirements in submitted proposals, which occasionally delayed aid distribution. From the Triple Bottom Line perspective, the CSR initiatives have contributed to improving community welfare, supporting environmental quality, and strengthening the company's reputation and operational sustainability. Therefore, the CSR implementation of PT KAI Regional Division III Palembang can be considered effective in supporting sustainable development objectives.