ANALISIS WAKTU ANTRE DAN MODEL ANTREAN CHECK-IN COUNTER BAGASI TERHADAP KEPUASAN PENUMPANG PENERBANGAN MASKAPAI X PADA TERMINAL 3 BANDARA SOEKARNO HATTA
DOI:
https://doi.org/10.71282/jurmie.v3i4.1848Keywords:
Queuing Time, Queuing Model, Passenger Satisfaction, Check-in Counter, Terminal 3 Soekarno-Hatta Airport.Abstract
This research analyzes the queuing time and queuing model at the X airline passenger baggage check-in counter at Terminal 3 of Soekarno-Hatta Airport and its influence on passenger satisfaction. The research results show that the average queue time at the check-in counter varies between 7 to 25 minutes, depending on peak hours. Some factors that influence queue time include the number of passengers arriving at the same time, the availability of check-in staff, and the number of counters open. Increasing the number of check-in counters and staff skills can increase queue time efficiency and passenger satisfaction.
Downloads
References
Dewi, A. S., & Astutik, S. P. (2024). Analisis Penggunaan Common Use Check-In System (Cucs) Pada Check-In Counter Di Jam Sibuk Bandar Udara Internasional Pattimura Ambon. Aerospace Engineering, 1(1), 13. Https://Doi.Org/10.47134/Aero.V1i1.2335
Erlangga, A. Dkk. (2016). Tingkat Pelayanan Check-In Counter Lion Air Di Bandara Internasional Husein Sastranegara Kota Bandung Menggunakan Metode Antrian.
Helmy, M. (2021). Analisis Tingkat Check-In Counter Bandar Udara Syarif Kasim Ii.
International Air Transport Association. (2024, April 4). Ground Operations Manuals. Https://Www.Iata.Org/En/Publications/Manuals-Standards-Regulations/Ground-Operations/
Khamdan, Rifa’i. (2023). Kepuasan Konsumen
Kumalasari, D. A., & Ulfa, R. (2022). Pengaruh Kualitas Pelayanan Check-In Counter Terhadap Tingkat Kepuasan Penumpang Maskapai Garuda Indonesia Pada Masa Pandemi Covid-19 Di Bandar Udara Internasional Ahmad Yani Semarang. Dalam Jurnal Ground Handling Dirgantara (Vol. 4, Nomor 1).
Nugraha, E. Y., & Hau, A. Y. (2021). Analisis Pelayanan Counter Check-In X Indonesia Dengan Menggunakan Metode Antrian Di Era Pandemi Covid-19 (Studi Kasus Pada Pt. Gapura Angkasa Di Bandara El Tari Kupang). 9(1), 2338–8633.
Oktamiraz, L., & Ginusti, G. N. (2023). Optimalisasi Penerapan Online Check In Pada Maskapai X Di Bandar Udara Internasional Husein Sastranegara Bandung. Journal Of Creative Student Research (Jcsr), 1(3), 59–72. Https://Doi.Org/10.55606/Jcsrpolitama.V1i3
Pamungkas, Y., & Laksana, A. P. (2023). Pengaruh Kualitas Pelayanan Check-In Counterterhadap Kepuasan Pelanggan Maskapai Wings Air Di Bandar Udara Rahadi Oesman.
Peraturan Menteri Perhubungan Republik Indonesia Nomor Pm 41 Tahun 2023 Tentang Pelayanan Jasa Kebandarudaraan Di Bandar Udara. (2023). Peraturan Menteri Perhubungan Republik Indonesia Nomor Pm 41 Tahun 2023 Tentang Pelayanan Jasa Kebandarudaraan Di Bandar Udara.
Sari, D. R., & Putra, K. H. (2019). Analisis Waktu Pelayanan Check In Counter Di Bandara Abdul Rachman Saleh Malang.
Soekarno Hatta Airport. (2024, April 4). Tanya Penumpang. Instagram. Https://Www.Instagram.Com/Soekarnohattaairport/
Standar Operasional Prosedur (SOP) Badan Usaha Angkutan Udara Niaga Berjadwal Maskapai X.
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Ubaydillah Alfarizy (Author)
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
