PENGARUH KUALITAS PELAYANAN INTERNAL DAN FASILITAS KERJA TERHADAP KEPUASAN KARYAWAN BANK KALSEL KANTOR CABANG SYARIAH BANJARMASIN
DOI:
https://doi.org/10.71282/jurmie.v3i5.2013Keywords:
Internal Service Quality, Work Facilities, Employee Satisfaction.Abstract
This study aims to analyze the partial and simultaneous effects of internal service quality and work facilities on employee satisfaction at Bank Kalsel Sharia Branch Office Banjarmasin. This research employed a quantitative design with questionnaires distributed to all 45 employees. The sampling technique used was saturation sampling (census sampling). Data were analyzed using SPSS version 23 through multiple linear regression analysis. The t-test results indicate that Internal Service Quality has no significant partial effect on Employee Satisfaction with a significance value of 0.068 > 0.05. Conversely, Work Facilities have a positive and highly significant partial effect on Employee Satisfaction (0.000 < 0.05). Simultaneously (F-test), Internal Service Quality and Work Facilities significantly affect Employee Satisfaction (0.000 < 0.05). The coefficient of determination (R2) shows an R Square value of 0.558, meaning that 55.8% of Employee Satisfaction is explained by these variables, while the remaining 44.2% is explained by other factors.
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Copyright (c) 2026 Elin Destiyani Arifin, Siti Mardah, Zakky Zamrudi (Author)
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