TINGKAT KEPUASAN PENGGUNAAN E-LIBRARY DENGAN MENGGUNAKAN METODE EUCS DI STIKES YRSDS
DOI:
https://doi.org/10.71282/jurmie.v3i5.2014Keywords:
EUCS, E Library, User Satisfaction, Information Systems,Abstract
The development of information technology has encouraged higher education libraries to switch to digital services by utilizing E-Library, especially at STIKES YRSDS Surabaya has implemented the E-Library system as a tool to support learning and access to information for students and lecturers. The evaluation was carried out because the E-Library system has never been thoroughly evaluated and several obstacles were still found, such as errors and hacks on the website and the level of user satisfaction with the available services is unknown. This study aims to assess how satisfied E Library users are using the End User Satisfaction (EUCS) method. The EUCS method is used with five dimensions of assessment, namely content, accuracy, format, ease of use, and timeliness. This study uses descriptive research with instruments in the form of a Likert scale questionnaire which was distributed to 71 active students of STIKES YRSDS Surabaya as respondents. The sampling technique was carried out using simple random sampling. The results showed that most users were quite satisfied with the E-Library service on all dimensions tested. The content variable obtained the category of satisfactory by 58%, accuracy by 70%, format by 62%, ease of use by 63%, and timeliness by 69%. However, there are still several aspects that need to be improved, such as the quality and completeness of information, system stability so that errors do not occur frequently, a more regular menu display, the provision of clear user guides, and an increase in the speed of access to information. Overall, the EUCS method is able to provide an overview of the level of user satisfaction with the E-Library system and can be a basis for managers to develop services to be more effective, comfortable, and in accordance with user needs.
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