TRANSFORMASI ELECTRONIC HUMAN RESOURCE MANAGEMENT (e-HRM) DALAM MEMBANGUN DIGITAL EMPLOYEE EXPERIENCE DAN DIGITAL WELL-BEING DI ERA INDUSTRY 4.0 DAN SOCIETY 5.0: A LITERATURE REVIEW

Abstract

This study aims to examine the role of Electronic Human Resource Management (e-HRM) in building digital employee experience and digital well-being in the era of Industry 4.0 and Society 5.0. The topic was selected because previous studies on HRIS and e-HRM commonly focus on efficiency or employee performance, while the employee-centered consequences of digital HR practices remain less discussed in national journal articles. This research uses a literature review method by analyzing relevant national and international studies on e-HRM, digital HRM, employee experience, digital well-being, digital transformation, Industry 4.0, and Society 5.0. The review process includes identification, selection, classification, comparison, and synthesis of literature. The findings show that e-HRM supports employee experience through faster HR services, integrated data access, self-service functions, transparent communication, and digital organizational support. However, e-HRM can also create digital fatigue, privacy concerns, and unequal access when implementation does not consider digital competence, system usability, and human-centered values. This article proposes a conceptual framework in which e-HRM quality shapes digital organizational support, digital employee experience, and digital well-being. The study contributes to the development of technology-based human resource management by shifting the discussion from efficiency and performance toward employee experience and well-being.