Aligning Human Resource Information Systems (HRIS) with the Imperatives of Society 5.0: A Strategic Framework for Digital Talent Management in the Indonesian Banking Sector
DOI:
https://doi.org/10.71282/jurmie.v2i7.656Keywords:
Human Resource Information Systems, HRIS, Society 5.0, Digital Talent Management, Digital Transformation, Indonesian Banking, Artificial Intelligence (AI), Strategic FrameworkAbstract
The rapid acceleration of digital transformation, spurred by the global pandemic and new economic demands, has placed the Indonesian banking sector at a critical juncture. Amidst this disruption, the Society 5.0 paradigm has emerged as a human-centric vision, proposing a deep integration of technology and society to enhance the quality of life. However, the success of this transformation hinges on its most vital asset: digital talent. A significant gap currently exists between the strategic capabilities of modern Human Resource Information Systems (HRIS) and the imperative to effectively manage digital talent in alignment with Society 5.0. This research aims to bridge this gap by developing a comprehensive conceptual framework, titled "Strategic Talent Alignment for a Resilient Human-centric Information System" (STAR-HRIS). Employing a systematic literature review, this study synthesizes findings from diverse sources, including academic journals, industry reports, and policy documents from regulatory bodies such as the Indonesian Financial Services Authority (OJK). The results present the STAR-HRIS framework, which is composed of three layers: (1) The Foundation of Governance & Digital Infrastructure, encompassing the technology stack, data governance, and digital ethics; (2) The Pillars of Intelligent Talent Management, which include intelligent talent acquisition, adaptive talent development, and dynamic, AI-powered engagement and retention; and (3) The Organizational Enablers, which highlight the crucial roles of digital leadership, an innovative culture, and change management. The discussion interprets how the STAR-HRIS framework can serve as a roadmap for banking leaders and HR practitioners in Indonesia to evolve their HRIS from an administrative system into a dynamic talent ecosystem. This framework not only offers a practical solution to the digital talent gap but also emphasizes the importance of ethical considerations in AI implementation, consistent with the human-centric philosophy of Society 5.0. This research contributes an actionable strategic model for aligning technology, people, and strategy to navigate the future of the banking sector.
Downloads
References
Allen & Gledhill. (2024, July 18). MAS commits up to S$100 million to support quantum and AI capabilities in financial sector. Allenandgledhill.com.
Asrulla, A., Indriyani, T., & Jeka, F. (2024). Tantangan manajemen sumber daya manusia dalam pendidikan di era society 5.0. Jurnal Genta Mulia, 15(1), 161–178.
Ball, K. S. (2001). The use of human resource information systems: A survey. Personnel Review, 30(6), 677-693.
Basnet, S. (2024). The impact of AI-driven predictive analytics on employee retention strategies. International Journal of Research and Review, 11(9), 50-62.
Binus University. (2017). Integrasi aplikasi HRIS dengan SAP menggunakan arsitektur SOA. ComTech: Computer, Mathematics and Engineering Applications, 8(2), 89-98.
Binus University. (2025, May 22). Contoh penerapan artificial intelligence (AI) dalam bisnis modern. Binus.ac.id.
CNBC Indonesia. (2024, August 20). Ada risiko di balik digitalisasi, OJK minta bank di RI lakukan ini. CNBCIndonesia.com.
DBS, OCBC, & UOB. (2025, June 26). DBS, OCBC and UOB launch first-of-its-kind report to understand the potential financial implications of nature-related risks. Dbs.com.
Deloitte. (2025). New HR technology creates a new tech value case. Deloitte Insights.
EC1 Partners. (2025). APAC FinTech hiring insights for 2025. Ec1partners.com.
EOS. (2024). Indonesia fintech industry growth: A comprehensive overview. Eosglobalexpansion.com.
Ethos BeathChapman. (2020, March 5). Digital banking talent report. Ethosbc.com.
Forbes Human Resources Council. (2024, November 6). Ethics and compliance are vital when applying AI tools in HR. Forbes.
Frontier Enterprise. (2024). Singapore firms double down on AI but face skills gap. Frontier-enterprise.com.
Gartner. (2024). HR, here's how to master talent management in 2024: Gartner. Unleash.ai.
Hendrickson, A. R. (2003). Human resource information systems: Backbone of modern HRM. Information Systems Management, 20(3), 39-49.
IMDA. (2024, December). The AIDA Centre of Excellence: IMDA partners UOB and NUS to build a future-ready AI workforce. Imda.gov.sg.
IMD. (2017). DBS transformation (A): Becoming a world-class multinational bank. IMD-7-1836.
ISEAS. (2023). Digital banks in Indonesia: Ecosystem, profitability, and the future of finance. ISEAS Perspective, 2023(78).
Ismady, D. B. T. (2024). Pengaruh transformasi digital pada sektor perbankan terhadap produktivitas karyawan dan kualitas pelayanan nasabah pengguna BSI Mobile (Studi kasus BSI KCP Banyumas Sokaraja). Repository UIN Saizu.
Kavanagh, M. J., Thite, M., & Johnson, R. D. (2012). Human resource information systems: Basics, applications, and future directions. Sage.
Ken Research. (2024). Indonesia HR Tech Market Outlook to 2028. Kenresearch.com.
Khaira, N., Sukmawati, A., & Triyonggo, Y. (2025). Optimizing digital talent development strategies: A case study of Indonesia's telecommunication sector using AHP. The International Journal of Applied Business (TIJAB), 9(1).
Kochetkov, D., Zabavina, E., & Gafarov, Z. (2021). Digital transformation of the economy: Challenges and prospects. Journal of Physics: Conference Series, 1840(1), 012028.
Kovach, K. A., Hughes, A. A., Fagan, P., & Maggitti, P. G. (2002). Administrative and strategic advantages of HRIS. Employment Relations Today, 29(2), 43-48.
Laker, B. (2021, July 28). Digital transformation is about people, not technology. Forbes.
Lengnick-Hall, M. L., & Moritz, S. (2003). The impact of e-HR on the human resource management function. Journal of Labor Research, 24(3), 365-379.
Makur, A., et al. (2023). Analisis peran Otoritas Jasa Keuangan (OJK) dalam pengawasan dan regulasi industri perbankan di Indonesia. GEMAH RIPAH: Jurnal Bisnis, 3.
Menteri BUMN. (2021). Laporan Tahunan 2021 Kementerian BUMN. Bumn.go.id.
Microsoft. (2016, October 14). 5 critical success factors for digital transformation. Dynamics 365 Blog.
MIT Sloan Management Review. (2019). The nine elements of digital transformation. Sloanreview.mit.edu.
MIT Sloan Management Review. (2021). Performance management's digital shift. Sloanreview.mit.edu.
Monetary Authority of Singapore. (2017). Financial services industry transformation map. Mti.gov.sg.
Monetary Authority of Singapore. (2022, September 15). Financial sector blueprint aims to create up to 4,000 new jobs a year until 2025. Todayonline.com.
Monetary Authority of Singapore. (2023, May 23). SG launches program to nurture AI talent in finance. Techinasia.com.
Moss Adams. (2025, January). HR maturity assessment: A strategic tool for organizational growth. Mossadams.com.
N., Hijrasil, S., Maisharah, D., Widodo, Z. D., & Manuhutu, H. (2023). Penerapan teknologi HRIS (Human Resource Information System) dalam meningkatkan efisiensi dan efektivitas manajemen SDM. Jurnal Pendidikan Tambusai, 7(2), 7074–7085.
Nugroho, A. (2023). Komponen yang mempengaruhi Human Resource Information System: Database, Software, dan Regulasi. Journal of Global-Technology Information, 1(3), 124-132.
Otoritas Jasa Keuangan. (2021). Cetak biru transformasi digital perbankan (Long Version). Ojk.go.id.
Otoritas Jasa Keuangan. (2021). Strategi pengembangan digital talent dalam percepatan transformasi digital di sektor jasa keuangan. Ojk.go.id.
Otoritas Jasa Keuangan. (2022). Blueprint for digital transformation in banking. Ojk.go.id.
Otoritas Jasa Keuangan. (2024). Reflection 2024: Indonesian banking remains solid and optimistic amid global economic uncertainty. Ojk.go.id.
People Managing People. (2023). HR digital transformation: Your guide to a successful transition. Peoplemanagingpeople.com.
Personnel Today. (2025). Singapore's biggest bank slashes 10% of its workforce due to AI. Personneltoday.com.
PricewaterhouseCoopers. (2022). Digital HR transformation survey 2022: Southeast Asia. Pwc.com.
PricewaterhouseCoopers. (2023). Digital banking survey 2023 - Southeast Asia landscape. Pwc.com.
Randstad. (2024, August 14). Key banking trends and salary insights in the second half of 2024. Randstad.com.sg.
Rožman, M., et al. (2022). The impact of artificial intelligence on talent management in enterprises. Economic and Business Review, 24(1), 1-14.
SBM ITB. (2024, February 23). Optimizing Indonesian banking performance through a dynamic digital transformation model. Sbm.itb.ac.id.
Setiawan, R. (2022). Pengembangan manajemen sumber daya manusia di era 5.0. STP Sahid Surakarta.
Shanti, R. C., et al. (2022). Digital transformation in the banking sector: A literature review. Journal of Innovation in Business and Economics, 6(1), 1-12.
Simon-Kucher. (2024). Digital banks in Singapore: The stony path to profitability. Simon-kucher.com.
Singapore Fintech Association & Accenture. (2022). Singapore Fintech Talent Report 2022. Singaporefintech.org.
Singapore Fintech Association & Accenture. (2024). Singapore Technology Talent Report 2024. Singaporefintech.org.
SkyHive. (2023). What Gartner says about HR tech, AI, and skills in its new report. Skyhive.ai.
Suryanto, R. D., & Syaifullah, D. (2021). Peran sistem informasi sumber daya manusia (HRIS) dalam meningkatkan kinerja karyawan. Enrichment: Journal of Management, 12(1), 1220-1227.
Ulya, H. (2022). Implementasi Human Resource Information System (HRIS) pada aktivitas sumber daya manusia. Scribd.
Universitas Negeri Malang. (2024). The people's transformation: The UOB Way. ABCC-2024-007.
Universitas Tasikmalaya. (2024). Manajemen sumber daya manusia dalam pendidikan pada era Society 5.0. Naturalistic: Jurnal Kajian Penelitian Pendidikan dan Pembelajaran, 8(2).
Wahyuni, S., & Sari, D. P. (2021). Implementasi perencanaan sumber daya manusia dalam mempersiapkan era Society 5.0. Jurnal Sinar Manajemen, 8(2), 21-28.
Winasis, S., et al. (2020). Digital transformation in the Indonesian banking industry: Impact on employee engagement. International Journal of Innovation, Creativity and Change, 12(4), 528-543.
Workday. (2024). Top HR metrics to prioritize this year. Workday Blog.
World Economic Forum. (2022, May). How digitalization can boost financial inclusion in Indonesia. Weforum.org.
World Scientific. (2024). A holistic digital transformation model based on a systematic literature review. International Journal of Innovation Management, 28(4).
Yuniarti, Y., & Hidayat, R. (2020). Penerapan HRIS (Human Resource Information System) dalam manajemen SDM untuk meningkatkan efisiensi dan efektivitas. Jurnal Pustaka Tama, 2(1), 7340-7348.
ZDNet. (2023, May 23). Singapore wants to plug AI skills gap in finance sector. Zdnet.
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Lia Ovi Arini, Dessy Nur Ardillah, Syahrial Shaddiq (Author)
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
